Refund policy
Return and Refund Policy
All Sales Are Final
All purchases are final. We do not accept returns, exchanges or refunds for change of mind, incorrect product selection, opened packaging or products that are no longer required.
Please review all product specifications and compatibility requirements carefully before placing your order. If you need assistance selecting a product, please contact us before purchasing.
Defective, Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 14 calendar days of delivery with:
-
Your order number
-
A description of the issue
-
Clear photographs or videos showing the product and packaging
After assessment, an eligible product may be repaired, replaced or refunded, as appropriate. Please do not return any item without prior authorization.
Power Meters and Measuring Equipment
Power meters, electrical testing equipment and measuring instruments cannot be returned or exchanged once purchased, except where the product is confirmed to be defective, damaged upon delivery or incorrectly supplied.
Shipping Charges
Original shipping and delivery charges are non-refundable. If we supplied an incorrect item, or the product is confirmed to be defective or damaged upon delivery, we will cover reasonable return shipping costs.
This policy does not limit any rights or remedies available under applicable consumer protection laws.
How to Report an Issue
To report a damaged, defective or incorrect item, please email hello@crosbycycle.com within 14 calendar days of delivery. If your claim is approved, we will provide return instructions. Items may be returned by mail or, where arranged in advance, dropped off in Richmond Hill, Ontario. Returns sent without prior authorization may not be accepted.
Refund Processing
Approved refunds will be issued to the original payment method within 5 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time to post the refund.